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WHAT IS PITCOIN?

UNIFY will operate a digital currency for 2019, to ensure speed of service, increased security and ease of transactions at the bars, food vans and merch stalls.

Most importantly, there will be reduced bar lines, reduced time spent counting out coins to buy a beer and no danger of loosing your cash in the pit.

FAQ

UNIFY is a ‘cashless’ festival. In other words, to buy food, merch and drinks at the event you’ll need to use PITCOIN as CASH WILL NOT be accepted by vendors.

To save time from queuing you can pre-purchase your PITCOIN online HERE.  It can be purchased at UNIFY FROM top up stations and info points.

Either top up online or with cash or card (bring cash to speed up your time in line!). The wristband you receive upon entry to UNIFY contains a chip, which can be read by the vendor’s scanning device, that deducts a set amount depending on what you purchase. They select the transaction on their device, tap your wristband against their device and BAM transaction is complete.

After each transaction, the vendor will show you the balance on your wristband. You can also ask any vendor or top up point and they can check your wristband for you.

Yes you can! There’s two ways you can refund unspent PITCOIN:

1. Make sure you keep your wristband or take a photo of the numbers on the band. Head to PITCOIN refund website (link to come). Simply enter your full name, email address, BSB, Account Number as well as the RFID and 4-6 digit serial number printed on the plastic chip on your wristband and hit complete! Your refund will be processed back into your bank account within 14 working days. Please note, online refunds under $3.50 are unable to be processed due to the admin fee of $3.50 that exists to process your refund.

OR

2. You can grab your refund in cash on the last day of UNIFY from our convenience store or any of our top up stations.

 

The refund administration charge is to cover the direct cost that UNIFY incurs relating to the processing of refunds, post festival on the cashless system.
Please note that no patrons were charged for any transactions topping up the wristbands. Australian consumer law (Competition and Consumer Amendment (Payment Surcharges) Act 2016) bans excessive credit card surcharges but provides that charges representing the cost to the merchant of accepting the payment can be passed on to the customer. UNIFY has chosen not to do that.
There was also the option (as provided in the Unify FAQ’s and signage at the festival) to obtain a cash refund on site before leaving on Sunday, with no fee associated.
To reiterate, the fee assigned to online refunds is not designed for UNIFY to obtain revenue.
UNIFY does not retain your credit card details from you topping up. Any credit card utilised to top up your wristband is processed via the appointed banking merchants facility or if topped up prior to the event, via our online retail platform, Shopify. This card is not linked to your wristband in anyway and no details are released to UNIFY. This is why the device utilised to process your credit card (the merchant facility/eftpos device) is a completely independent device to that used to top up your wristband. In this way, there is complete privacy in regards to your credit card details as these are not provided or received by UNIFY or our cashless provider.
It is therefore also this reason that funds cannot be directly deposited back to your credit card, as these details are not obtained or retained or linked to your wristband by any party. This also ensures complete privacy with those details.
If you would like more information from us at UNIFY or our cashless provider, we are more than happy to provide you with the company privacy policies. Please note that UNIFY policies are linked on the UNIFY website.